Refund & Cancellation Policy
Last updated: February 2026
Evaluations
Scout Intent does not offer a self-serve free trial. If you would like a scoped evaluation of a single market before committing, contact us and we will arrange one.
14-day money-back guarantee
If you are not satisfied with a paid plan, contact us within 14 days of your first payment and we will refund that payment in full. This applies to the first payment on a subscription and is issued to the original payment method.
Renewals
Subscriptions renew automatically each month. Renewal payments are generally eligible for refund under Paddle's refund process and applicable consumer law. If you are dissatisfied with a renewal, contact us or submit a request through Paddle within 14 days of the charge.
Cancelling
You can cancel at any time from Billing in your workspace. Cancellation stops future charges and you keep access until the end of the period you already paid for. We do not prorate refunds for partial months.
Service failures
If a sustained outage or defect prevented you from using the Service for a significant part of a billing period, contact support and we will issue a prorated credit or refund.
How to request a refund
Visit paddle.net or email info@scoutintent.com from the address on the account with your workspace name. Approved refunds are processed by Paddle, our merchant of record, and typically appear within 5–10 business days depending on your bank.